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El Greco Service

Discussion in 'Lounge' started by Paul Kernan, Aug 12, 2019.

  1. Paul Kernan A Fixture

    Country:
    Canada
    Not that I was surprised (in fact, I expected nothing less) but I received my latest order from El Greco today. The Aztec bust (Roberto Chaudon) came well packaged and delivered at exactly 3 weeks from time of order. UK to Canada, more than acceptable.

    Well done, El Greco and thank you again
  2. harrytheheid PlanetFigure Supporter

    Country:
    China
    I've never experienced anything but the very best service from El Greco. They are true professionals.
    Transit time for my orders UK > China is around 10 to 14 days.
  3. marco55 Well-Known Member

    Country:
    United-States
    I too have received nothing but great service from them.
    Mark
  4. Nap Forum Moderator

    Country:
    England
    Hi Guys

    Thanks for sharing the comments ..great to see excellent customer service recognised

    WELL DONE to Matt and Celine @ El Greco

    Nap
    Banjer, harrytheheid and Paul Kernan like this.
  5. fogie A Fixture

    Country:
    United-Kingdom
    I must add my bit to this one.... last week EG supplied my latest within five days of ordering. Wonderful, service !
    Mike
    Banjer and harrytheheid like this.
  6. Babelfish A Fixture

    Country:
    United-Kingdom
    I've had EG orders arrive as speedily as the next working day. Two to three working days is about the norm, but I've never had an order take more than about a week to arrive (I don't bother back-ordering stuff that's flagged as "coming soon", I only order if what I want is shown as being in stock).

    Postage charges are sensible, everything is always very well packed, and after-sales service (on the rare occasions I've needed it) has always been quick, friendly & efficient.

    All in all a class act.

    - Steve
  7. OldTaff PlanetFigure Supporter

    Country:
    England
    I can only add my praise to Matt & Celine, always a top-notch service. (y)

    Alan
  8. Geoff Charman A Fixture

    All I can say is "DITTO" to the comments, excellent service, speedy delivery in really good packaging.

    Well done Matt and Celine and thank you.

    Geoff
  9. LeonChappell New Member

    Agreed, El Greco offer an absolutely superb service. I recently had a query about scale / compatibility comparisons between two makes of figure and received a photo back within an hour with the two figures shown side by side. I really can't recommend them highly enough.
  10. Banjer Active Member

    Country:
    England
    I was going to start a thread about the service I received but as this one is current I'll add my two-penneth here.

    I ordered a small tub of Magic Sculp which turned out to be out of stock. EG sent the bigger size unprompted and charged for the size ordered.
    Service second to none. Bravo Matt and Celine.

    Also the Magic Sculp is a revelation, so much easier to push around than Milliput.

    Bill
    Blind Pew, Nap and harrytheheid like this.
  11. oldtrousers Active Member

    El Greco has become my vendor of choice for the majority of the the figure I order and I have consistently had excellent service from them.

    Scott
    marco55, Nap, Banjer and 1 other person like this.
  12. Paul Kernan A Fixture

    Country:
    Canada
    I've been fortunate in my dealings with a number of companies. All top notch in communications, delivery and follow up service....SK, Legacy. Stormtroopers, Mitches and El Greco. No complaints from me(y)(y)(y)
    DEL, Blind Pew, marco55 and 1 other person like this.
  13. elgreco Well-Known Member

    Country:
    United-Kingdom
    Thank you to all for your kind comments. They are truly appreciated.
    Hope you're all having a good summer.
    Happy painting!!
    Best regards,
    Matt & Celine
    Paul Kernan, harrytheheid and Nap like this.
  14. harrytheheid PlanetFigure Supporter

    Country:
    China
    Same here.
    (y)
    marco55 and Nap like this.
  15. Red Five Well-Known Member

    Country:
    United-Kingdom
    First choice for me Always very efficient
    marco55 likes this.
  16. akaryu PlanetFigure Supporter

    Country:
    Belgium
    Great service indeed!
    Figures ordered three days ago arrived today (despite Bpost). Postage and packing are all OK and even figures from the continent come cheaper than from continental sellers. Well done El Greco!

    cheers,
    Pierre
    harrytheheid likes this.
  17. arj A Fixture

    Country:
    United-Kingdom
    Figures ordered yesterday at 14.30.
    Delivered by very soggy postman at 13.00 today.
    How's that for service?
    No wonder El Greco are my go-to Vendor.

    Cheers,
    Andrew
  18. Landrotten Highlander Well-Known Member

    Took me a little longer - ordered the day before yesterday and they arrived this morning.
    Always been happy with the service I received from El Greco (which is why I am a returning customer)

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