Alexandros Models and Historex Agents

Discussion in 'General Figure Talk' started by blaster, Mar 7, 2019.

  1. blaster Active Member

    Country:
    United-States
    Just kudos for these two companies.
    I had purchased an Alexandros kit from Historex Agents about a year back. Just recently opened it to have a go and found a part missing. I wrote to Historex Agents who informed Alexandros Models. Alexandros himself sent me a nice message apologising for the mistake and promptly sent me a replacement.
    I had also bought some Historex kits from Historex Agents recently and found a missformed sprue and parts. Historex Agents promptly sent me a replacement.
    The key point here is they value their customers.

    That's how to operate a professional mail-order business.

    Best rgds,

    Victor
    MattMcK., Cannonball, DaddyO and 6 others like this.
  2. Nap A Fixture

    Country:
    England
    That's great

    Well done to both Historex but Alexandros ...top notch service

    Thanks for sharing

    Nap
  3. Red Five Well-Known Member

    Country:
    United-Kingdom
    I had a similar experience with Historex

    Very good company
    Nap likes this.
  4. fogie A Fixture

    Country:
    United-Kingdom
    Historex Agents have always been an excellent Company for this kind of thing. Back in the 70's it was an ethos of the late Lynn Sangster which continues
    to this day.
  5. Davidf New Member

    Country:
    Australia
    Yes to all of the above. Had a Hannibal Barca kit with an inordinate amount of flash through the foot. Contacted Historex who then contacted Art Girona who sent me replacement kit.

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