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Now that's what I call customer Service - Stormtroopers

Discussion in 'Lounge' started by Nap, Apr 22, 2018.

  1. Nap Moderator

    Country:
    England
    Hi Guys

    I recently ordered a bust from Stuart at Stormtroopers Miniatures .......this one ..( after seeing it being painted at my club meeting )

    Not only was shipping exceptionaLly quick arriving in 2 days , it was well packed in side as well

    I ordered..... image.jpeg

    So all exited ...I opened the box with the purchased item picture on it image.jpeg

    Inside I found this to my surprise ... image.jpeg image.jpeg

    Not looking very Napoleonic eh !

    It is of course this... image.jpeg


    I sent the pictures to Stuart and received a very quick response ...with lots of laughter in it !!!!

    He would send the correct resin on Monday but I could keep ..yes keep the Roman.....

    WHAT a STAR .....

    Thanks Stu ...one very happy customer

    Nap
    Huw63, Tommi, stu and 3 others like this.
  2. Graham A Fixture

    Country:
    England
    I love serendipity lol. Great customer service indeed and I am sure you will find time and a place for the Roman (y)
    stu, napoleonpeart and DEL like this.
  3. megroot A Fixture

    Country:
    Netherlands
    couldn't be better. I always like Stuart as a decent and respectfull man.
    Always like to do business with him.

    I can say the same about CGS. Received a few years ago a figure for free when there was something missing with another figure.

    Both guys have impressive service.

    Marc
    Huw63, stu, Nap and 2 others like this.
  4. stu A Fixture

    Country:
    United-Kingdom
    Many thanks everybody.

    If you get something wrong that's clearly your fault you gotta fix...its simple.

    Rushing doesn't help,,,more on this soon.

    Cheers

    Stuart
    Martin64, Blind Pew, Huw63 and 3 others like this.
  5. Blind Pew A Fixture

    Country:
    United-Kingdom
    Nobody can be surprised at seeing this, Stu's rep is second to none. Deservedly so. (y)
    Huw63, Paul Kernan and Nap like this.

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